Customer Support Executive
Deliver excellent support and build lasting client relationships
Job Description
We are seeking a dedicated and enthusiastic Customer Support Specialist / Executive to join our dynamic team. You will act as the first point of contact for clients, ensuring a smooth and positive experience across phone, email, and chat support. This fast-paced role requires excellent communication, analytical thinking, and a passion for client satisfaction.
Key Responsibilities
- Respond promptly to customer enquiries via phone, email, and chat
- Analyse issues and provide effective solutions with a positive approach
- Perform accurate data entry and update customer records
- Work with team members to resolve complex cases
- Stay updated on company products and services to provide informed support
- Assist in creating service protocols and best practices
- Provide feedback on recurring issues to improve service quality
Requirements
- Proficiency in English; multilingual skills are desirable
- Experience in a call centre or customer service role preferred
- Strong communication skills for clear and effective articulation
- Excellent analytical skills for assessing and solving problems
- Accurate data entry and efficient multitasking abilities
- Familiarity with office software for managing documentation
- Strong commitment to client service and relationship building
Schedule Options
4-hour Shift
Ideal for peak-hour support
8-hour Shift
Standard shift coverage
10-hour Shift
Extended client service support
12-hour Shift
Long coverage blocks
Day / Morning
Morning and daytime operations
Evening / Night
Evening, night, and overnight shifts